Return Policy

At Veil & Vale, we want you to love your purchase. If for any reason you’re not fully satisfied, we accept returns under the following conditions:

Return Window: Items may be returned within 14 days of delivery.
Return Shipping: Customers are responsible for return shipping costs.
Restocking Fees: No restocking fee will be charged.
Final Sale Items: Please note that items from our Jewelry and Sunglasses collections are final sale and cannot be returned.

To initiate a return, please contact us at shopveilandvale.com with your order details.

Would you like me to also make a shorter version (like a quick "Return Rules Summary" you can place on product pages or checkout), in addition to this full version?

Got it — here’s a longer, fully detailed Return Policy that covers all the bases in clear and customer-friendly language:

Return Policy

At Veil & Vale, your satisfaction is very important to us. If something isn’t quite right with your order, we’re here to help. Please read through the details below to understand how returns work.

Eligibility for Returns

Returns are accepted within 14 days of the delivery date.
Items must be in their original condition: unworn, unused, and with all original tags, packaging, and accessories included.
Proof of purchase (such as your order confirmation email) is required for all returns.

Items Not Eligible for Return

Some items are considered final sale and cannot be returned:

Jewelry Collection
Sunglasses Collection

These items are clearly marked as final sale at the time of purchase.

Return Shipping

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of tracking.
Original shipping charges are non-refundable.

Restocking Fees

We do not charge restocking fees for returned items.

Refunds

Once your return is received and inspected, we will send you an email confirmation.
Approved refunds will be processed to your original method of payment.
Please allow 5–10 business days for your bank or credit card company to process the refund.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund at no cost to you.